Complaints, Grievance and Appeals


Institute of Health and Management (IHM) takes complaints very seriously and respects the right of students to appeal decisions that are made in the course of academic and administrative procedures. The Complaints, Grievances and Appeals Policy and Procedure sets out the procedures and principles that govern how your complaint will be handled. You can also find information about making a complaint in the Student Handbook. 

IHM staff will endeavour to address your needs if they are brought to their attention, so it is recommended that you discuss your complaint or grievance with a Student Support Advisor, if you feel comfortable doing so. At the very least, they can give you information about how to have your complaint heard.

Formal complaints are lodged using the Complaint Form, which you can obtain by clicking the download link below. 

 

Advocacy

You have a right to an advocate during all complaint, grievance and appeal procedures. A Student Support Advisor can act as your advocate if your require.

 

 
Complaints, Grievances and Appeals Policy and Procedure
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Overseas Complaints, Grievances and Appeals Policy and Procedure
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